Deep Cleaning Fulham Service Terms and Conditions

These Terms and Conditions govern the provision of cleaning services by Deep Cleaning Fulham to residential and commercial clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words and expressions shall have the meanings set out below:

Client means any individual, business, or organisation that books or receives services from Deep Cleaning Fulham.

Company means Deep Cleaning Fulham, the provider of cleaning services.

Services means any cleaning or related services provided by the Company, including but not limited to deep cleaning, one-off cleaning, end of tenancy cleaning, and related services in the service area.

Premises means the property or location where the Services are to be carried out.

Technician means any employee, contractor, or representative of the Company who performs the Services.

2. Scope of Services

The Company provides professional cleaning services within its designated service area. The specific Services to be provided will be agreed with the Client at the time of booking and may include domestic or commercial cleaning, deep cleaning, end of tenancy cleaning, after-builders cleaning, and other related services, subject to availability.

The Company will use reasonable endeavours to perform the Services with reasonable skill and care and in accordance with industry standards. However, the results of the Services may vary depending on the condition of the Premises and items to be cleaned.

3. Booking Process

3.1 Bookings may be made by the Client through the Company’s chosen contact or booking methods as communicated on its official materials. The Client is responsible for providing accurate and complete information regarding the Premises, access arrangements, parking, and the type and extent of Services required.

3.2 The Company will confirm receipt of the booking request and, where possible, offer an appointment date and time. A booking is only considered accepted and confirmed once the Company has issued a confirmation, which may be verbal or written, and any required deposit has been paid, where applicable.

3.3 The Client must inform the Company of any special requirements, including but not limited to areas that require particular attention, the presence of pets, known hazards, or any restrictions on the use of cleaning products, before the commencement of the Services.

3.4 The Client is responsible for ensuring that the Premises are accessible at the agreed appointment time and for providing clear instructions on entry and security arrangements. If keys are provided to the Company, they must open all necessary locks and be clearly labelled without displaying the Premises address.

4. Access, Parking, and Utilities

4.1 The Client must ensure that the Premises have running water, electricity, adequate lighting, and safe access for the Technician to carry out the Services. Failure to provide these may result in the Services being reduced, delayed, or cancelled, and a fee may be charged.

4.2 The Client is responsible for arranging suitable parking for the Technician’s vehicle, including any necessary permits or permissions. Parking fees or penalties incurred due to a lack of suitable parking arrangements may be added to the Client’s invoice.

5. Pricing and Quotations

5.1 Prices for Services may be provided as an hourly rate, fixed fee, or estimate, depending on the type of service and the information provided by the Client.

5.2 Any quotation given by the Company is based on the information supplied by the Client and is valid for a limited period as specified by the Company. The Company reserves the right to amend the quotation if the information provided by the Client is inaccurate or incomplete, or if the condition of the Premises differs significantly from that described at the time of booking.

5.3 The final price may vary depending on the actual time spent, the size and condition of the Premises, and any additional Services requested or required on the day.

6. Payments

6.1 Unless otherwise agreed in writing, payment for the Services is due on completion of the work on the day of service. For some services, the Company may require full or partial payment in advance or at the time of booking.

6.2 The Company may accept various payment methods, such as card payments, bank transfers, or other methods as specified by the Company. Cash payments may be accepted only if explicitly agreed in advance.

6.3 All prices are stated in pounds sterling and may be subject to applicable taxes. Any such taxes will be clearly indicated where relevant.

6.4 If payment is not made when due, the Company reserves the right to charge interest on the overdue sum at the maximum rate permitted by law and to seek recovery of the outstanding amount, including any associated costs.

7. Cancellations and Rescheduling

7.1 The Client may cancel or reschedule a booking by providing notice to the Company. The amount of notice required may vary depending on the type of service, but the standard minimum notice period is 24 hours before the scheduled appointment.

7.2 If the Client cancels or reschedules with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full amount of the booked service, at the Company’s discretion.

7.3 If the Technician arrives at the Premises and is unable to gain access, or if the Premises are deemed unsafe or unsuitable for the provision of Services, this may be treated as a late cancellation, and a fee may be charged.

7.4 The Company reserves the right to cancel or reschedule a booking in circumstances outside its reasonable control, including but not limited to severe weather, illness, accidents, or other emergencies affecting the Technician. In such cases, the Company will endeavour to provide as much notice as possible and to offer an alternative appointment. The Company shall not be liable for any losses arising from such cancellations or rescheduling.

8. Client Obligations

8.1 The Client must ensure that the Premises are reasonably tidy and that any personal or fragile items are safely stored away before the Services commence. The Technician is not responsible for sorting or removing large quantities of personal belongings, rubbish, or clutter unless agreed in advance.

8.2 The Client must inform the Company of any items that require special care or that are particularly fragile, valuable, or irreplaceable. The Company reserves the right to refuse to clean or handle such items.

8.3 The Client must ensure that any occupants, including pets, do not interfere with the Technician’s ability to carry out the Services safely and efficiently.

9. Cleaning Standards and Limitations

9.1 The Company will use reasonable efforts to achieve a high standard of cleaning. However, the Company cannot guarantee the removal of all stains or marks, particularly where these have been present for a long time, caused by permanent damage, or involve certain materials or substances.

9.2 The Company shall not be responsible for pre-existing damage, including but not limited to wear and tear, discolouration, burns, scratches, or defects that may become more visible after cleaning.

9.3 The Technician may decline to clean areas or items that pose a health or safety risk, including but not limited to biohazardous materials, infestation, or structural instability.

10. Waste Handling and Regulations

10.1 The Company will handle general household and light commercial waste generated as part of the cleaning process in accordance with applicable UK waste regulations and local requirements.

10.2 The Services do not include the removal of large quantities of waste, heavy items, construction debris, hazardous substances, or regulated waste unless expressly agreed and quoted separately.

10.3 The Client is responsible for informing the Company of any waste that may be considered hazardous, including chemicals, sharp objects, medical waste, or materials requiring specialist disposal. The Company reserves the right to refuse to handle such waste and will not be liable for failure to remove items that fall outside normal cleaning operations.

10.4 Where the Company agrees to remove waste from the Premises, this will be done in compliance with relevant environmental and waste disposal laws. Additional charges may apply for any specialist waste removal services.

11. Liability and Insurance

11.1 The Company will maintain appropriate insurance cover in respect of its business operations, including public liability insurance, subject to policy terms, conditions, and exclusions.

11.2 The Company’s liability to the Client for any loss, damage, or claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by the Client for the specific service in question, unless otherwise required by law.

11.3 The Company shall not be liable for indirect or consequential losses, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of reputation.

11.4 The Client must report any damage or dissatisfaction with the Services to the Company as soon as reasonably practicable and in any event within 48 hours of completion. The Company will investigate any complaint and, where appropriate, may offer to re-clean affected areas or provide a reasonable solution. Failure to report issues within this timeframe may affect the ability to offer remedies.

11.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under UK law.

12. Property and Keys

12.1 If the Client provides keys to the Company, the Company will take reasonable care to keep the keys safe and to prevent unauthorised access to the Premises.

12.2 The Company’s liability in respect of lost keys or key-related security issues shall be limited to the cost of key cutting or lock replacement, subject to a reasonable maximum amount, unless otherwise required by law.

13. Health and Safety

13.1 The Company is committed to operating in accordance with relevant health and safety legislation and guidelines. The Technician may refuse to carry out tasks that, in their reasonable opinion, present a risk to health or safety.

13.2 The Client agrees not to instruct the Technician to undertake any activity that falls outside the agreed scope of Services or that may be unsafe or inappropriate.

14. Complaints and Service Issues

14.1 If the Client is dissatisfied with any aspect of the Services, the Client should contact the Company as soon as possible with details of the issue.

14.2 The Company will review the complaint and, if it finds that the Services did not meet the agreed standard, may at its discretion arrange for a re-clean of the affected area or offer another reasonable remedy.

15. Force Majeure

15.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any event or circumstance beyond its reasonable control, including but not limited to extreme weather conditions, natural disasters, pandemics, strikes, transport disruptions, or interruptions in utilities.

16. Amendments to Terms and Conditions

16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any such changes will take effect when posted or otherwise communicated and will apply to bookings made after that date.

16.2 The currently applicable version of the Terms and Conditions will be made available by the Company upon request.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, including any non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

18.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior agreements, understandings, or arrangements, whether oral or written.